Course Details
What You'll Learn. Course Objectives:
Understand how emotional and social intelligence influence workplace relationships, communication, and leadership. Learn to recognize emotional cues, respond thoughtfully, and build stronger connections in any professional setting.
Participants will:
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Understand the key components of emotional and social intelligence
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Learn how to recognize and manage personal emotional triggers
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Improve empathy and active listening to strengthen team collaboration
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Develop techniques for clear and emotionally aware communication
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Enhance self-awareness and emotional regulation in high-pressure situations
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Discover how to apply emotional intelligence in feedback, conflict, and leadership contexts
Course Duration
Half-day or Full-day Workshop
Ideal for Team Building & Peer-to-Peer Learning
Who is this Course Designed for?
This emotional and social intelligence course is designed for professionals across all industries who work with diverse teams, manage client or stakeholder relationships, or have leadership roles.
The training is ideal for managers, team leaders, and individuals who want to lead with empathy, communicate more effectively, and build stronger, more collaborative relationships in today’s fast-paced, people-focused workplace.
Course Location
Training is available on Client premises*
Course Language | English Level | Prerequisite
Available in Italian and English.
The recommended language level is B1 for either language session.
What does the Course Include?
Participants receive a course workbook, emotional self-assessment toolkit, a post-course action plan, and access to a live Q&A session with the facilitator.
What Topics Does the Course Explore?
The foundations of emotional and social intelligence
- Discover what emotional and social intelligence really mean, why they matter at work, and how they influence collaboration, communication, and leadership.
Daniel Goleman’s five pillars of emotional intelligence
- Explore the five essential pillars, self-awareness, self-regulation, motivation, empathy, and social skills—and how each plays a role in building emotional strength and workplace influence.
Recognizing and managing your emotional responses
- Learn how to identify emotional triggers in real time, understand their impact, and choose thoughtful, constructive responses under pressure.
Developing self-awareness and self-regulation
- Build the ability to monitor your emotions, stay composed in stressful situations, and maintain professionalism in complex interpersonal dynamics
Building empathy and active listening techniques
- Enhance your ability to tune into others’ emotions and needs, improve trust, and respond with authenticity and understanding.
Navigating difficult conversations with emotional clarity
- Gain confidence in managing high-stakes conversations—whether giving feedback or resolving conflict—with empathy and emotional balance.
Strengthening relationships and team trust
- Learn to build lasting connections, foster psychological safety, and create a collaborative team culture based on mutual respect.
Communicating with emotional impact and intention
- Develop a communication style that’s clear, emotionally intelligent, and aligned with your message, audience, and goals.
Emotional Intelligence in Leadership and Decisions
- Understand how emotionally intelligent leaders drive engagement, influence outcomes, and lead with clarity and compassion.
Understanding the science behind emotions
- Learn how emotions are formed, the role of the brain in emotional response, and why certain triggers impact us more than others so you can respond more strategically, not reactively.
Microlearning
Target specific skills in microlearning modules to keep interest high and learning relevant.
Increase learning retention working on task-based real-life English.
Active Engagement
Boost English learning for on the job success with the ACT method.
Active Communicative Training is the proven interactive method of learning by doing that increases learner engagement and skill transfer.
ISO Certified Training
Get proven tangible results with
training certified
UNI EN ISO 9001:2015
(design and provision of language courses)
Turn learning English into an experience with engaging performance-based language training.
Full Service Training Support
Training Consultant
Get the guidance you need to choose the right training formula for your employee training programs.
Training Coordinator
Work with our course coordinator for activation and scheduling.
Didactic Coordinator
Get support from our didactic team to customize training course contents to fit your company requirements.
Technical support
Access help from our technical team to resolve any issues quickly and easily before and during your course.
